9-4-132/A/9/3 Mehboob Garden Colony Tolichowki, Hyderabadcontact[at]zitcogroup.com
Soft Skill Training

Soft Skills

Zitco provides real-time and placement focused soft skills training in Hyderabad. Our soft skills course includes basic to advanced level and our Soft Skills course is designed to get the placement in good MNC companies as quickly as once you complete the personality development training course. Our Soft Skills trainers are soft skills certified experts and experienced working professionals with hands-on real-time multiple Soft Skills projects knowledge. We have designed our Soft Skills course content and syllabus based on students requirement to achieve everyone’s career goal.

Soft Skills training course content and Syllabus

 

Problem-solving:

  • Problem Solving & Decision Making
  • Solving People Problems
  • Diagnosing People Problems
  • Dealing with personal problems
  • Managing change
  • Tools to facilitate decision making
  • Practical problem-solving exercises

Customer Service Excellence:

  • What is customer service?
  • How to improve customer service?
  • Becoming a successful service person
  • Handling customer complaints
  • Putting it all into practice

Practical Motivational Skills:

  • Close the commitment gap
  • The five steps to success
  • Practice what you’ve learned

Selling Techniques:

  • Accepting personal responsibility
  • Motivation & goal setting
  • Self-qualities & attitudes
  • Communication styles
  • Time management
  • The professional challenge

Effective Business Writing:

  • Tips for better spelling
  • Punctuation pointers
  • Planning
  • Summary
  • Sample letters
  • Report writing

Oral Communication & Business Etiquette Skills:

  • Oral communication
  • Telephone communication
  • Listening
  • Why do customers quit?

Secretarial Skills:

  • The duties of a secretary
  • Basic telephone skills
  • Oral communication skills
  • Business writing skills
  • Overcoming obstacles

Time Management:

  • Time as a resource
  • Measuring time
  • The urgency of addiction
  • Key performance areas
  • The time waster
  • The time savers

Supervisory Skills:

  • Supervision and human relations
  • Leadership
  • Principles of supervision
  • Sensitive personnel
  • Supervise work
  • Self-development

Leadership & Team Building:

  • The function of a chairperson
  • Effective vs. Poor meetings
  • How to improve your meetings
  • Hints for Chairpersons
  • The functions of the Secretary

Telesales / Telemarketing:

  • What is Customer Service
  • Accepting personal responsibility
  • Motivation & Goal Setting
  • Self qualities & attitudes
  • Communication styles
  • The art of listening
  • The art of closing
  • Overcoming stalls & objectives